We provide boarding and departure assistance with wheelchairs to guests with mobility disabilities. We also provide assistance to guests who are blind. Request assistance once you arrive at the pier or contact us prior to your cruise so we may prioritise your assistance. During peak times, there may be a wait for assistance. Our crew members are not permitted to lift our guests.

Guests with mobility disabilities are offered quicker processing at the pier. If boarding has not begun, we will offer priority boarding.

If requested in advance, we can arrange for accessible transportation to transfer guests between the airport and the pier. This service is offered at no extra charge to guests who have purchased transfers. Please note that accessible transportation may be limited or not available outside the United States.

We provide complimentary wheelchairs for getting on and off the ship. If you require a wheelchair or scooter during the cruise, you can bring your own or rent one from a company that provides rentals for cruises.

You may bring and use wheelchairs, mobility scooters, walkers, canes and other assistive devices on board our ships. Due to safety reasons, Segways® may not be used on board.

We don’t require proof of disability such as medical certificates or disability placards. However, during the booking process, we will ask guests to attest to their need for the accessible stateroom.

We do not require guests with disabilities to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) ,guests requiring assistance with these functions should consider these needs when making a booking. If there is a question about the guest’s fitness to travel without personal assistance, this must be discussed with our Access Department.

Yes, we accept service dogs. A service dog is defined as “any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability.” Service dogs are not considered pets